Hospice Care Plus has been named a 2023 Hospice Honors Award recipient by Healthcare First.
Hospice Honors is a prestigious program that recognizes hospices across the country providing the highest level of quality as measured by patients and families. Hospice Care Plus is one of only seven hospices in Kentucky to earn the award in 2023.
Award criteria are based on the results of surveys completed by patients and families who have received hospice care. To earn Hospice Honors status, a hospice must have scored above the national average on 85% of the questions on the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
The questions include the level of satisfaction with services, education and treatment received by the patient, whether the patient was treated with respect and dignity, support and education provided to the family caregiver, and the caregiver’s willingness to recommend the hospice to others.
“This award is one of the most meaningful we can receive,” says Lisa Cox, CEO. “The fact that it comes directly from the experience of the patient and family makes it the strongest measure of how we’re doing in our care and services.”
Lisa credits Hospice Care Plus’s quality of care to its staff, volunteers, community members, organizations, businesses, and churches that support the non-profit.
“They have a true heart for this work,” says Lisa. “They care very deeply about the people we serve and want to help them make the most of every moment. The award and the survey results are a reflection of their dedication, compassion, and competence.”
Healthcare First is a national organization that partners with hospices to send, receive, and analyze feedback from patients and families. Ronda Howard, a vice president with Healthcare First, congratulated Hospice Care Plus on its success.
“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” says Ronda. “We congratulate Hospice Care Plus on their success and are so proud and honored that they have chosen to partner with us.”
Hospice Care Plus is a non-profit organization supporting the quality of life of its communities through hospice, palliative, and bereavement care programs. The organization serves Estill, Jackson, Lee, Madison, Owsley, and Rockcastle counties and owns and operates the Compassionate Care Center in Richmond. Relying on contributions from individuals and groups, all care is provided regardless of insurance status or ability to pay. To learn more, donate, or explore career and volunteer opportunities, visit hospicecareplus.org or call 859-986-1500.
Hospice Care Plus empowers those we serve to enjoy the highest quality of life, respecting their values, beliefs, needs, and goals through specialized care, education, resources, and grief support.
Our Service Area:
Our Home Hospice and Home Palliative Care programs serve you, wherever you call home, in the Kentucky counties of Estill, Jackson, Lee, Madison, Owsley, and Rockcastle.
Our inpatient care facility, the Compassionate Care Center, and administrative offices are located in Richmond, Kentucky.
Recent News:
Print & Online Resources for Caregivers
Kroger Community Rewards Makes Giving Easy
News & Events
Gala on Derby Eve: Reservations Open
Your “place to be on Derby Eve” is back for its 12th year: The Gala on Derby Eve. The black-tie optional benefit gala brings together 200-plus guests in Richmond each year to celebrate Kentucky’s Derby tradition while raising funds for Hospice Care Plus. The 2015 Gala will be held in the Grand Ballroom of the…
You’re Invited: May Memorial Service
On Tuesday, May 19, Hospice Care Plus staff will join with families of hospice patients to remember and honor loved ones. The annual Hospice Care Plus May Memorial Service is at 6:00 p.m. on May 19 at Eastside Community Church in Richmond. A reception will follow, with refreshments provided by hospice volunteers. During the service,…
Hearts for Hospice in February!
Local businesses are helping the community show its appreciation for hospice by taking part in the annual Hearts for Hospice campaign. For the month of February, customers at participating businesses can donate one dollar or more to have their name, or the name of a loved one, displayed on a hospice heart inside the business.…
To Show Other Kids You Understand
This doesn’t exactly fit our bucket-list-story mold, but we couldn’t help but share it. As we’ve said before, most of our bucket-list wishes come to us in response to the question, “What’s most important to you today?” We didn’t ask that question of these teenagers, but still they told us how important it was to…